Delete your HomeBot accountThis page explains how to delete your account in the HomeBot app (HomeBot: Cleaning, AC, Laundry) and what happens to your data.
Option 1. In the app1. Open the HomeBot app and sign in.
2. Go to Profile, then Settings.
3. Tap "Delete account" and confirm.
Your account is deleted right away.
Option 2. Without the appSend an email to info@homebot.pro with the subject "Delete my account". Include the phone number (WhatsApp or Telegram) you use to sign in to HomeBot. To protect your account, we will confirm the request with a message to that number before we delete anything. We complete the deletion within 30 days, usually much sooner.
What we delete- Your profile: name, phone number and email address.
- Your saved addresses and their map locations.
- Your chat history with HomeBot, including photos, videos and documents you sent.
- Notes, photos and voice notes you added to your orders.
- Your sign-in links (WhatsApp, Telegram) and the notification settings of your devices.
What we keep and why- Past orders stay in our records without your name, phone number, email address or home address. We need them for accounting, taxes and payments to our specialists. They are kept for up to 7 years.
- Star ratings you gave to completed orders stay without your name. The text of your reviews is deleted.
- Technical app diagnostics that contain no personal details are kept for up to 24 months.
- If your last order is finished but not yet paid, we keep your contact until it is paid, so that our manager can reach you.
Orders in progressUpcoming orders and orders in progress are cancelled automatically when you delete your account. A laundry order that is already paid will still be delivered.
After deletionYou cannot sign back in to the deleted account, and your old orders and chats will not come back. You can create a new account later with the same phone number.
Questions:
info@homebot.pro 