PRIVACY POLICY HomeBot
Effective Date: 01 June 2026
Last Updated: 22 October 2026


1. INTRODUCTION
This Privacy Policy (“Policy”) describes how LaundryBot and HomeBot (collectively, the “Company”, “we”, “our”, or “us”) collect, use, process, disclose, store, and protect personal data of users (“User”, “you”) in connection with our services.
This Policy applies to all services provided through:
  • Company websites
  • Mobile applications (iOS and Android)
  • Messaging platforms (including WhatsApp and Telegram)
  • Any related software, products, features, or services
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.


2. DATA CONTROLLER
This Privacy Policy is provided by:
PT LaundryBot Bali Inc.

Jl. Cargo Indah IV
Kota Denpasar, Bali, Indonesia
NPWP: 1000 0000 0119 8884
Email: info@homebot.pro
Website: www.homebot.pro
The Company acts as the data controller for personal data collected through its services.


3. CATEGORIES OF DATA WE COLLECT3.1 Personal Data
We may collect:
  • Full name
  • Phone number
  • Email address
  • Pickup and delivery addresses
  • Service addresses
  • Order history
  • Customer communications
3.2 Automatically Collected Data
We may automatically collect:
  • IP address
  • Device information
  • Operating system
  • Browser type
  • App version
  • Usage statistics
  • Date and time of access
  • Crash reports
  • App installation and launch information
  • Interaction and conversion events
  • Device and advertising identifiers, such as the identifier for vendor (IDFV), app instance identifiers and, where you allow tracking, the advertising identifier (IDFA)
  • Approximate location (city or region) derived from your IP address
3.3 Payment Information
Payments are processed securely by third-party payment providers.
The Company does not store complete payment card information.
3.4 Media Data
During service delivery we may collect:
  • Photos
  • Videos
  • Before-and-after documentation
  • Quality control materials
  • Files you send in the in-app chat: photos, videos and PDF documents that you choose to attach, and files our managers send to you. These files are kept in private storage, are available only to you and authorized HomeBot staff, are used only to handle your request, and are not shared with advertising partners or sent to AI providers.
3.5 Location Data
With your permission, the application may collect location data to:
  • Determine service availability
  • Calculate travel distance
  • Assign the nearest service provider
  • Improve pickup and delivery accuracy
  • Verify service completion
Precise location data is collected only with your permission and may be disabled at any time through your device settings. Approximate location derived from your IP address (see Section 3.2) does not require this permission.


4. LEGAL BASIS FOR PROCESSING
Where applicable, personal data is processed based on:
  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • User consent where required


5. PURPOSES OF PROCESSING
We process personal data to:
  • Provide requested services
  • Manage bookings and orders
  • Coordinate logistics
  • Process payments
  • Communicate with Users
  • Improve customer experience
  • Develop new products and features
  • Measure and improve advertising performance
  • Analyze app usage and conversions
  • Prevent fraud and abuse
  • Comply with applicable laws


6. QUALITY CONTROL AND AI PROCESSIN
G6.1 Quality Control
To maintain high service standards, we may collect photos and videos during service execution.
These materials may be used for:
  • Quality assurance
  • Staff training
  • Internal audits
  • Operational monitoring
6.2 Artificial Intelligence
The Company uses Artificial Intelligence (AI) technologies to provide customer support, process user requests, improve service quality, and develop new features.
When Users interact with our AI assistant, messages, requests, and related information may be processed by trusted third-party AI service providers, including Google Gemini, for the purpose of generating responses and operating AI-powered features within our services.
The Company may also use anonymized and aggregated datasets for:
  • Internal research
  • Service improvement
  • Artificial Intelligence development
  • Machine Learning
  • Licensing anonymized datasets to trusted third parties
No personally identifiable information, including names, addresses, phone numbers, email addresses, payment information, or precise locations, is included in such anonymized datasets.
Where required by applicable law, Users may request that their data not be used for AI research or model improvement by contacting us using the details provided in this Privacy Policy.
6.3 Data Protection
Reasonable technical and organizational measures are implemented to anonymize data and minimize personal information.
6.4 Opt-Out
Users may opt out of the use of anonymized data for AI development by contacting us via email.
Opting out will not affect the availability or quality of our services.


7. THIRD-PARTY SERVICES
We may use trusted third-party service providers, including but not limited to:
  • Xendit — payment processing
  • Google Maps Platform — maps, geolocation, and address services
  • Google Gemini — AI-powered chat assistance and natural language processing
  • OpenAI - AI-powered chat assistance and natural language processing
  • Supabase — cloud database, authentication, file storage, and infrastructure services
  • Firebase / Google Analytics for Firebase — application analytics, crash reporting, performance monitoring, attribution, and conversion measurement
  • Google Analytics — usage analytics
  • Google Ads — advertising attribution, conversion measurement, and campaign optimization
  • Meta Platforms (Facebook and Instagram) — advertising attribution, campaign measurement, analytics, and marketing optimization
  • Apple Push Notification Service (APNs) — push notifications for iOS devices
  • Firebase Cloud Messaging (FCM) — push notifications
  • Resend — transactional email delivery, including login verification codes and account-related emails
  • WhatsApp Business — customer communications
  • Telegram — customer communications
These providers may process personal data only to the extent necessary to provide their respective services, support our operations, measure advertising performance, or perform other purposes described in this Policy, subject to applicable privacy and data protection laws.
Some providers may process personal data outside your country of residence. Where required by applicable law, appropriate safeguards are implemented to protect such data.


8. DATA SHARING
We may share personal data with:
  • Service providers
  • Couriers
  • Cleaning professionals and other service professionals
  • Payment processors
  • Cloud hosting providers
  • Analytics providers
  • Advertising and attribution providers
  • Technology partners
The Company does not sell personal data in identifiable form.


9. INTERNATIONAL DATA TRANSFERS
Personal data may be transferred to and processed outside your country of residence.
Where required, appropriate contractual, technical, and organizational safeguards are implemented.


10. DATA RETENTION
Unless otherwise required by law, we generally retain:
  • Order history — up to 7 years
  • Customer support correspondence — up to 3 years
  • Analytics data — up to 24 months
  • Photos and videos — until quality assurance purposes are completed or longer where required by law


11. YOUR RIGHTS
Subject to applicable law, you may have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Delete your personal data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable
Requests may be submitted using the contact details below.


12. ACCOUNT DELETION
Users may delete their account directly within the application or request account deletion by contacting us via email.
Upon deletion, personal data will be permanently deleted or anonymized unless retention is required by applicable law or necessary for legal, accounting, fraud prevention, security, or dispute resolution purposes.


13. COOKIES, SDKS AND TRACKING TECHNOLOGIES
We use cookies, software development kits (SDKs), and similar technologies to:
  • Operate our services
  • Analyze usage
  • Improve performance
  • Measure app installations and conversions
  • Measure advertising effectiveness
  • Improve and optimize advertising campaigns
  • Personalize the user experience where permitted
The use of certain advertising identifiers or tracking technologies may require User permission depending on the device, platform, and applicable law.
Users may manage applicable privacy and tracking preferences through their browser, device, or operating system settings.


14. ADVERTISING, ATTRIBUTION AND MEASUREMENT
We use advertising, analytics, and attribution technologies to understand how Users discover and interact with our services, measure the effectiveness of our advertising campaigns, and improve our marketing.
14.1 Meta (Facebook and Instagram)
Our mobile applications may use technologies provided by Meta Platforms, Inc. and its affiliates, including the Meta SDK, to measure and optimize advertising campaigns on Facebook, Instagram, and other Meta services.
Depending on device settings, applicable permissions, and our technical configuration, information processed for advertising measurement may include:
  • App installs and first launches
  • App launches and sessions
  • Account registrations
  • Sign-in method, such as WhatsApp or Telegram
  • Orders and other conversion events
  • An order reference number (a randomly generated identifier of your order in HomeBot that does not contain your name, phone number, email address, or home address), used to match advertising results with orders in our records. This identifier is sent to Meta only if you allow tracking.
  • Order value and currency
  • Service category or type
  • Device model
  • Operating system and app version
  • Technical and diagnostic information
  • An identifier generated by the Meta SDK for this app installation
  • Information about an ad on Facebook or Instagram that led you to open the app
  • Advertising identifiers, such as IDFA, where permitted by the User
We do not intentionally provide Meta with Users' names, phone numbers, email addresses, home or service addresses, private chat messages, photos, videos, or payment card information for advertising measurement purposes.
This information may be used to:
  • Attribute app installs and conversions to advertising campaigns
  • Measure advertising performance
  • Understand which campaigns generate registrations and orders
  • Optimize advertising campaigns
  • Produce analytics and aggregated reporting
14.2 Google Advertising Measurement
Our mobile applications may use Google Analytics for Firebase, Firebase technologies, Google Ads measurement technologies, and related Google services to measure advertising performance and understand how Users interact with our applications.
Depending on the technology used, device settings, applicable permissions, and our technical configuration, information processed may include:
  • App installs and first opens
  • App launches and sessions
  • Account registrations
  • Sign-in method, such as WhatsApp or Telegram
  • Orders and other conversion events
  • An order reference number (a randomly generated identifier of your order in HomeBot that does not contain your name, phone number, email address, or home address), used to match advertising results with orders in our records
  • Order value and currency
  • Service category or type
  • Device and operating system information
  • App version
  • The identifier for vendor (IDFV) and app instance identifier
  • Approximate location (city or region) derived from your IP address
  • Information about a Google ad that led you to open the app
  • Analytics and diagnostic information
  • Advertising or app-instance identifiers where permitted
  • Privacy-preserving attribution and conversion signals
Google may use privacy-preserving measurement technologies, including platform attribution technologies, on-device measurement, and modeled conversions, where available.
14.3 App Tracking Transparency
On Apple devices, where required by Apple, we request permission through Apple's App Tracking Transparency (ATT) framework before accessing the device advertising identifier (IDFA) or engaging in tracking as defined by Apple.
Users may allow or decline tracking.
Declining tracking does not prevent Users from using LaundryBot or HomeBot or accessing our services.
Users can change tracking permissions through their device privacy settings.
Where tracking permission is not granted, we may use aggregated, modeled, on-device, platform-provided, or other privacy-preserving measurement technologies permitted by the applicable platform and applicable law.
The events listed above, including registrations and orders, are sent whether or not you allow tracking, and some of them (such as app installs, first opens and app launches) may be sent before you answer the tracking prompt. Without your permission they are sent without the advertising identifier (IDFA); the app and device identifiers described in Section 3.2 are still included.
14.4 Advertising Data We Do Not Intentionally Share
For advertising attribution and campaign measurement purposes, we do not intentionally share:
  • Private chat messages
  • Photos or videos uploaded by Users
  • Service addresses or home addresses
  • Complete payment card information
except where separately disclosed in this Policy or where necessary to provide another service requested by the User.
14.5 Purpose of Advertising Measurement
Advertising and attribution information may be used to:
  • Measure app installations
  • Measure registrations and orders
  • Attribute conversions to advertising campaigns
  • Measure advertising effectiveness
  • Optimize advertising campaigns
  • Show relevant HomeBot ads on Facebook, Instagram and Google services to people who may be interested in our services, where permitted
  • Improve marketing performance
  • Prevent advertising fraud
  • Produce aggregated analytics and reporting
Advertising and analytics providers may process information in accordance with their own privacy policies and applicable data protection laws.


15. MOBILE APPLICATION PERMISSIONS
Our applications may request access to:
  • Location
  • Camera
  • Photo library
  • Device storage
  • Push notifications
  • Tracking permission where applicable
  • Microphone (voice notes for an order and the sound of videos you record for the chat)
Permissions are requested when necessary for the applicable functionality and may be managed through device settings.


16. PUSH NOTIFICATIONS
We may send notifications regarding:
  • Order status
  • Appointment reminders
  • Service updates
  • Promotional offers
Users may disable push notifications through their device settings.


17. DATA SECURITY
We implement appropriate administrative, technical, and organizational safeguards designed to protect personal data.
However, no electronic transmission or storage system is completely secure, and absolute security cannot be guaranteed.


18. BUSINESS TRANSFERS
If the Company undergoes a merger, acquisition, financing, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable privacy laws.


19. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from individuals under the age of 18.
If we become aware that personal data of an individual under the age of 18 has been collected without an appropriate legal basis, we will take reasonable steps to delete such data in accordance with applicable law.


20. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
  • The Company shall not be liable for indirect, incidental, consequential, or punitive damages arising from the processing or use of personal data.
  • Liability shall be limited to the maximum extent permitted under applicable law.


21. GOVERNING LAW
This Privacy Policy shall be governed by the laws of the Republic of Indonesia unless mandatory laws of another jurisdiction apply.


22. CHANGES TO THIS POLICY
We reserve the right to modify this Privacy Policy from time to time.
Updated versions will become effective upon publication or on another date specified in the updated Policy.
Where required by applicable law, we will provide notice or obtain consent for material changes.


23. CONTACT US
If you have any questions regarding this Privacy Policy, your personal data, or your privacy rights, please contact us:
Privacy Team
Email: info@homebot.pro
Website: www.homebot.pro


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