PRIVACY POLICY LaundryBot & HomeBot
Effective Date: 01 January 2023
Last Updated: 29 July 2026

1. INTRODUCTION
This Privacy Policy ("Policy") describes how LaundryBot and HomeBot (collectively, the "Company", "we", "our", or "us") collect, use, process, disclose, store, and protect personal data of users ("User", "you") in connection with our services.
This Policy applies to all services provided through:
  • Company websites
  • Mobile applications (iOS and Android)
  • Messaging platforms (including WhatsApp and Telegram)
  • Any related software, products, features, or services
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. DATA CONTROLLER
This Privacy Policy is provided by:
PT LaundryBot Bali Inc.
Jl. Cargo Indah IV
Kota Denpasar, Bali, Indonesia
NPWP: 1000 0000 0119 8884
Email: privacy@homebot.pro
Website: www.homebot.pro
The Company acts as the data controller for personal data collected through its services.


3. CATEGORIES OF DATA WE COLLECT
3.1 Personal Data
We may collect:
  • Full name
  • Phone number
  • Email address
  • Pickup and delivery addresses
  • Service addresses
  • Order history
  • Customer communications


3.2 Automatically Collected Data
We may automatically collect:
  • IP address
  • Device information
  • Operating system
  • Browser type
  • App version
  • Usage statistics
  • Date and time of access
  • Crash reports


3.3 Payment Information
Payments are processed securely by third-party payment providers.
The Company does not store complete payment card information.


3.4 Media Data
During service delivery we may collect:
  • Photos
  • Videos
  • Before-and-after documentation
  • Quality control materials


3.5 Location Data
With your permission, the application may collect location data to:
  • Determine service availability
  • Calculate travel distance
  • Assign the nearest service provider
  • Improve pickup and delivery accuracy
  • Verify service completion
Location data is collected only with your explicit permission and may be disabled at any time through your device settings.


4. LEGAL BASIS FOR PROCESSING
Where applicable, personal data is processed based on:
  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • User consent where required


5. PURPOSES OF PROCESSING
We process personal data to:
  • Provide requested services
  • Manage bookings and orders
  • Coordinate logistics
  • Process payments
  • Communicate with users
  • Improve customer experience
  • Develop new products and features
  • Prevent fraud and abuse
  • Comply with applicable laws


6. QUALITY CONTROL AND AI PROCESSING6.1 Quality Control
To maintain high service standards, we may collect photos and videos during service execution.
These materials may be used for:
  • Quality assurance
  • Staff training
  • Internal audits
  • Operational monitoring


6.2 Artificial Intelligence
The Company may use anonymized and aggregated datasets for:
  • Internal research
  • Service improvement
  • Artificial Intelligence development
  • Machine Learning
  • Licensing anonymized datasets to trusted third parties
No personally identifiable information, including names, addresses, phone numbers, email addresses or payment information, is included in these datasets.


6.3 Data Protection
Reasonable technical and organizational measures are implemented to anonymize data and minimize personal information.


6.4 Opt-Out
Users may opt out of the use of anonymized data for AI development by contacting us via email.
Opting out will not affect the availability or quality of our services.


7. THIRD-PARTY SERVICES
We may use trusted third-party providers, including but not limited to:
  • Xendit (payment processing)
  • Google Maps Platform
  • Firebase
  • Google Analytics
  • Apple Push Notification Service (APNs)
  • Firebase Cloud Messaging (FCM)
  • WhatsApp Business
  • Telegram
These providers process data only as necessary to perform services on our behalf.


8. DATA SHARING
We may share personal data with:
  • Service providers
  • Couriers
  • Cleaning professionals
  • Payment processors
  • Cloud hosting providers
  • Analytics providers
  • Technology partners
The Company does not sell personal data in identifiable form.


9. INTERNATIONAL DATA TRANSFERS
Personal data may be transferred to and processed outside your country of residence.
Where required, appropriate contractual and technical safeguards are implemented.


10. DATA RETENTION
Unless otherwise required by law, we generally retain:
  • Order history — up to 7 years
  • Customer support correspondence — up to 3 years
  • Analytics data — up to 24 months
  • Photos and videos — until quality assurance purposes are completed or longer where required by law


11. YOUR RIGHTS
Subject to applicable law, you may have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Delete your personal data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable
Requests may be submitted using the contact details below.


12. ACCOUNT DELETION
Users may delete their account directly within the application or request account deletion by contacting us via email.
Upon deletion, personal data will be permanently deleted or anonymized unless retention is required by applicable law or necessary for legal, accounting, fraud prevention, or dispute resolution purposes.


13. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, SDKs and similar technologies to:
  • Operate our services
  • Analyze usage
  • Improve performance
  • Personalize user experience
Users may manage cookie preferences through browser or device settings.


14. MOBILE APPLICATION PERMISSIONS
Our applications may request access to:
  • Location
  • Camera
  • Photo library
  • Device storage
  • Push notifications
Permissions are requested only when necessary and may be revoked at any time through device settings.


15. PUSH NOTIFICATIONS
We may send notifications regarding:
  • Order status
  • Appointment reminders
  • Service updates
  • Promotional offers
Users may disable push notifications through their device settings.


16. DATA SECURITY
We implement appropriate administrative, technical, and organizational safeguards designed to protect personal data.
However, no electronic transmission or storage system is completely secure, and absolute security cannot be guaranteed.


17. BUSINESS TRANSFERS
If the Company undergoes a merger, acquisition, financing, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable privacy laws.


18. CHILDREN'S PRIVACY
Our services are intended only for individuals aged 18 years or older.
We do not knowingly collect personal data from individuals under the age of 18.


19. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
  • The Company shall not be liable for indirect, incidental, consequential, or punitive damages arising from the processing or use of personal data.
  • Liability shall be limited to the maximum extent permitted under applicable law.


20. GOVERNING LAW
This Privacy Policy shall be governed by the laws of the Republic of Indonesia unless mandatory laws of another jurisdiction apply.


21. CHANGES TO THIS POLICY
We reserve the right to modify this Privacy Policy at any time.
Updated versions become effective immediately upon publication.
Continued use of the services constitutes acceptance of the revised Policy.


22. CONTACT US
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Privacy Team
Email: info@laundrybot.pro
Website: www.laundrybot.pro


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